INTERNET PURCHASES
It's Buyer Beware when it comes to Warranty Service.
Don't become a Warranty Orphan
Before you purchase an RV from an internet retailer or from a dealer that is not local, consider who will provide warranty service?
RV Centers are independently owned and operated and are not under any obligation to provide warranty service for a local customer that has purchased out of the area. Unlike auto dealerships, RV stores are not franchisees.
Internet retailers as well as dealers that sell out of their busines trade area (BTA) incorrectly inform customers that their local dealer has to perform warranty service. This simply is not true, and has created a new class of RV owners called "Warranty Orphans". Do not assume that your local dealer will provide warranty service because many will not.
You may have to pay an independent service center, out of pocket, to make warranty repairs to your RV. You will then have to seek reimbursment from the manufacturer. The difference between what an independent charges and what the manufacturer is willing to pay is often substantial. The price difference is paid by the customer.
If you choose to make a long distance purchase you will likely have to pay for it before you take delivery, even though your RV may not have been properly inspected, tested or even cleaned. We know this first hand, because customers that have purchased on the internet are calling us to do this work. After all, a non local dealer is counting on never seeing you or your RV back for service
Customer orientation is a key part of the delivery process. It is important that you understand how to operate all the equipment and appliances, and that every feature is explained in detail so that you have a thorough knowledge of all systems. If your RV is towed, it is extremely important that you have the correct hitch, and that the load-leveling and anti-sway systems are properly installed and adjusted, for safe operation. The typical orientation and hitch set up takes two hours.
We always recommend that you buy locally, so that you can obtain warranty service that is convenient and close to home. If you have a true emergency repair, you need to be able to obtain service right away. No waiting. No appointment date in two weeks. You want a service department that tells you to"bring it in now".